acv99's Privacy Policy
Your personal information is completely safe with us. Find out everything about how acv99 collects, uses, and keeps your data secure in this policy.
This privacy policy applies to all users of the acv99 platform. When you register, log in, or use any service on acv99, you voluntarily share certain personal information with us. The purpose of this policy is to clearly explain how we handle that information.
acv99 believes that privacy is a fundamental right. That is why we maintain the highest level of transparency in how we collect and use your information. Please read this policy carefully. If you have any questions, contact our support team.
What Information We Collect
acv99 only collects the information needed to provide our services smoothly. The categories of information collected are listed below:
1.1 Information You Provide Directly
When you fill out a form or create an account with us, we collect the following information:
- Full name and date of birth (for age verification)
- Email address and mobile number
- Password (stored in encrypted form — never readable in plain text)
- Payment-related information — such as bKash, Nagad, or Rocket mobile wallet numbers
- National ID or passport details for identity verification (KYC)
1.2 Automatically Collected Information
When you use the acv99 platform, our system automatically collects certain technical information:
- IP address and device type
- Browser and operating system information
- Session duration and login activity
- Cookies and similar tracking technologies
- Gaming history — bet amounts, win and loss records
1.3 Information Received from Third Parties
We may sometimes receive additional information from payment processors or identity verification service providers. This information is used to ensure the security of your account and the quality of our services.
Purpose of Using Your Information
acv99 uses the information it collects only for lawful and specific purposes. We never sell your information to third parties without authorization.
- Account management: To create your account, keep it active, and ensure its security.
- Payment processing: To complete deposits and withdrawals via bKash, Nagad, and Rocket.
- Age verification: To ensure that only users aged 21 or above can use the platform.
- Fraud prevention: To detect suspicious activity and keep accounts secure.
- Providing support: To help resolve your issues and handle complaints.
- Responsible gaming: To monitor your gaming activity and identify problematic behavior early.
- Legal compliance: To comply with applicable laws and regulations.
- Service improvement: To analyze user experience and further improve the platform.
Data Sharing and Disclosure
acv99 keeps your personal information strictly confidential. Your information may be shared with third parties only in the limited circumstances below:
3.1 Service Partners
We work with trusted partners for payment processing, identity verification, and technology services. These partners receive only the information necessary to provide their specific services and are required to comply with our privacy standards.
3.2 Disclosure for Legal Reasons
acv99 may be legally required to disclose information in the following circumstances:
- To comply with a court order or legal directive
- To assist in anti-money laundering and financial fraud investigations
- To assist authorities in protecting national security or the public interest
- To protect the legal rights of acv99 or its users
3.3 What We Never Do
- We do not sell information to third parties for marketing or advertising purposes
- We do not disclose personal information without your consent
- We do not share unnecessary or unrelated information
Data Protection Methods
acv99 has put in place industry-standard technical and organizational measures to ensure the security of your information.
SSL encryption: All data transmissions are encrypted using SSL/TLS protocols so that third parties cannot intercept your information.
Password hashing: Your password is never stored in plain text — it is kept only as a one-way hash.
Secure servers: All data is stored in protected data centers with no unauthorized access.
Access controls: Only authorized staff can view your information, and only for specific reasons.
Monitoring system: 24/7 security monitoring is active to detect any unusual activity on the system.
Regular audits: Regular technical audits are conducted to ensure the effectiveness of our security measures.
Cookies and Tracking Technologies
acv99 uses cookies and similar technologies to improve platform functionality and personalize your experience.
5.1 Types of Cookies
- Essential cookies: Necessary to maintain login sessions and security. These cannot be disabled.
- Functional cookies: To remember your preferences and settings, such as language selection.
- Analytics cookies: To understand how the platform is used, which helps us improve our services.
5.2 Cookie Controls
You can disable cookies in your browser settings. Please note, however, that disabling essential cookies may limit some core features of acv99, such as login and payment functionality.
Data Retention Period
acv99 retains your personal information for as long as it is necessary or legally required:
- Active accounts: Information is retained for as long as the account remains active.
- Closed accounts: Even after an account is closed, certain information may be retained for a specified period for legal, regulatory, or fraud-prevention purposes.
- Transaction records: Financial transaction data is retained for the period required by applicable law.
- Deletion requests: In certain circumstances you may request that your information be deleted; however, information retained to meet legal obligations may not be possible to delete.
Your Rights
You have certain important rights over your personal information, which acv99 respects:
- Right to access: You can find out at any time what information we hold about you.
- Right to correction: If your information contains errors, you can request that they be corrected.
- Right to deletion: In certain circumstances, you can request that your information be deleted.
- Right to restrict processing: You can request that the use of your information be temporarily limited for a specific reason.
- Right to data portability: You can request your information in a machine-readable format.
- Right to object: You can object to your information being used for specific purposes.
To exercise these rights, please contact our support team. We will respond to your request within a reasonable time.
Protection of Minors
acv99 is an adults-only platform. Only individuals aged 21 or above may use this platform.
We do not intentionally collect information from anyone under the age of 21. Age is verified at the time of account registration. If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.
International Data Transfers
acv99 primarily serves users based in Bangladesh. However, for technical service reasons, your information may sometimes be stored on servers outside Bangladesh.
In such cases, we ensure that the information is always protected to an appropriate level and is handled in accordance with the terms of this privacy policy.
Third-Party Links
The acv99 platform does not contain links to external websites. However, if you are directed to a service partner's portal, that website's own privacy policy will apply. acv99 takes no responsibility for the data collection or handling practices of third-party websites.
Policy Changes
acv99 may revise this privacy policy from time to time as needed. For significant changes, we will notify you by email or through the platform.
If you continue to use the platform after any changes, you will be considered to have accepted the updated policy. We therefore recommend checking this page regularly.
Have questions about privacy?
If you have questions about any aspect of this policy or wish to exercise your data rights, please contact our support team. We provide assistance in Bengali and English 24/7.
Or get instant help through acv99's live chat service.